How do I return an item?

Returns/Exchange Policy

For products purchased on Kinerase.com, returns will be accepted within 30 days of purchase for unopened products in the original packaging. Returns of opened products will be accepted in their original packaging. Products purchased elsewhere should be returned to the original place of purchase.

All questions and inquires regarding product returns should be directed to Kinerase Customer Support at 1-800-321-4576 between 5am PT and 5pm PT.

If your return is due to receiving the wrong or damaged merchandise, we regret any inconvenience. In such case, please contact Kinerase Customer Support within 10 days of purchase to obtain a Return Authorization. We will issue a prepaid return label and replace the merchandise upon receipt of return.

Returns of product kits unopened containing more than one item must contain all products to be eligible for return. No credit will be given for opened or incomplete kits. Merchandise returned COD will not be accepted.

In order to ensure proper credit, please return the product with postage prepaid along with (1) the original packing slip and (2) the reason for the return to:

Kinerase Returns
15 Boulden Circle, Suite 200
New Castle, DE 19720

If the original packing slip is not available, please return the product along with the following information: order number, customer name, shipping address, a description of the product, quantity, expiration date (if applicable), lot number, and reason for return.

Credits or exchanges will be issued within 30 days upon receipt of returned merchandise. Please allow one to two billing cycles for your credit to appear on your statement. CREDIT WILL NOT BE ISSUED FOR SHIPPING AND HANDLING CHARGES.

Valeant Pharmaceuticals North America reserves the right, prior to issuing credit, to inspect the original purchase documents as proof that the products requested for return were purchased directly from Valeant and Kinerase.com. Determination shall be made by Valeant at its sole discretion. Products unacceptable for credit will not be returned to the customer, and will be destroyed. Credit will not be issued for that merchandise.


Return Reason Codes

1. Incorrect quantity received
2. Incorrect merchandise received
3. Damaged in shipping
4. Duplicate order
5. Defective product - please provide a description
6. Ordered incorrect item

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